W. George Glass

Chief Technology Officer, TM Forum

About W. George

George is an experienced telecoms professional and business manager with over 32 years experience in the IT sector in all aspects of software engineering. His specialist skills cover the areas of architecture and business transformation, in particular: architecture operating models, digital transformation, service-oriented architecture and APIs.

Having joined the TM Forum in 2018 as VP of Architecture and APIs, George became CTO of the TM Forum in 2020. Through industry collaboration, George is the leading the creation of architectural transformation patterns, Open APIs, AI enabled operational models, self-healing autonomous network services and industry standard data models that show digital service providers how to transform their IT and network estate to help them deliver digital efficiency internally and digitally enable them externally to prepare them for the digital revolution that is happening across all industries today.

Prior to joining the TM Forum George was the Chief Systems Architect for BT. George led architectural transformations within BT for over 15 years. He was one of the original authors and creators of BT’s Service Oriented Architecture, built upon TM Forum standards, which has persisted, and evolved, and has enabled the transformation of BT from a telephone company to the digital service provider that it is today. Whilst at BT George was an active contributor to the TM Forum, having received an outstanding contributor award in 2016 and was appointed a TM Forum Distinguished Fellow in 2018.