Explore what a fully digital, data-driven telco customer experience is.
When it comes to customer experience, some operators are happy with modest improvements while others are seeking to develop a digital experience that rivals that of cloud providers.
Join the Hard Talk and explore what a fully digital, data-driven customer experience is and what is at stake for those CSPs that are taking a less ambitious approach.
Speakers include:
- Hany Mokhtar, VP CEx, Mobily
- James Kirby, Head of EMEA, CSG
- Himanshu Niranjani, CTO, Visible
- Mark Newman, Chief Analyst, TM Forum