Hard Talk: What does excellent customer experience look like?

    Cost: This is a free event.

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Starts 13 Apr 14:00

Ends 13 Apr 15:00

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Explore what a fully digital, data-driven telco customer experience is.

When it comes to customer experience, some operators are happy with modest improvements while others are seeking to develop a digital experience that rivals that of cloud providers.

Join the Hard Talk and explore what a fully digital, data-driven customer experience is and what is at stake for those CSPs that are taking a less ambitious approach.

Speakers include:

  • Hany Mokhtar, VP CEx, Mobily
  • James Kirby, Head of EMEA, CSG
  • Himanshu Niranjani, CTO, Visible
  • Mark Newman, Chief Analyst, TM Forum