Resources Communication & Digital

AI and customer experience: Emerging best practices

    Report added by TM Forum on 3 Dec 2018
AI and customer experience: Emerging best practices - New research report

How communications service providers (CSPs) treat their customers and approach the market is ripe for change.  Consumers want to buy innovative, personalized services from companies they trust because customer care and experience is central to everything those companies do.  Read this report to understand what AI is and how it can be used across the customer journey.  Gain insights from CSPs, including Dialog Axiata and Vodafone on how they are already using AI to enhance customer journeys.  

Download

Tweet