Resources Communication & Digital

Want to drive business benefits? Improve customer experience

    Report added by TM Forum on 3 Dec 2018
Want to drive business benefits? Improve customer experience - New research report

Projects to improve customer experience, much like wider transformation programs, are not easy to execute. A customer’s journey with a CSP extends from pre-purchase research to product selection and onboarding through to network performance, customer relationship management, and retention or churn.   Read this report to understand why improving customer experience is important, the challenges CSPs face in developing digital customer experiences and the steps to overcome those challenges.  

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